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Managing Duplicate Contacts

The WolfPack CRM uses email addresses as the unique identifier between contacts. Therefore, if an email matches, that contact’s information will be updated. If emails do not match, a new contact will be created. This is in case some contacts have the same name. However, sometimes, your system could have duplicate contacts because a contact has two different emails, i.e. a personal email and work email.

Within your CRM, we monitor possible duplicate contacts and will send a notification email to your team when we find a possible duplicate.

Use this video to learn how we find possible duplicates and how to manage your duplicate contacts.

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