From Scattered Client Communication To Streamlined Automation

A Trusted Home Inspection Company Rooted in Thurston County

Boggs Inspection Services is a home inspection company based in Lacey, Washington. They serve homebuyers, sellers, and real estate agents across Olympia, Lacey, and greater Thurston County. Their business runs on relationships. Clients count on them for thorough, trustworthy inspections, and agents refer them again and again. As the company grew, though, they needed a better way to manage those relationships in one place.

Fragmented Communication Was Holding Growth Back

When Boggs Inspection Services came to WolfPack Advising, their reputation was strong. But the systems behind their client and agent communication hadn’t kept pace. Everything was spread across disconnected tools and manual follow-up. A few core issues stood in the way:

1. A fragmented digital presence. Their communication lived in different places. As a result, relationships were easy to lose track of.
2. Email that wasn’t working for them. Outreach wasn’t consistent or connected, so agents and clients weren’t nurtured well.
3. No single system to manage relationships. Without one connected CRM, it was hard to see each contact clearly or follow up on time.

A Dedicated CRM at the Center

Because this was a CRM project, we started with the CRM and connected everything else to it.

A CRM built around their relationships. We set up a dedicated CRM to centralize Boggs’s client and agent contacts in one place. It replaced scattered, manual outreach with a single, organized system for tracking relationships and automating follow-up.

Advanced CRM support. We paired the CRM with ongoing support to configure, maintain, and refine it. As a result, it stayed clean, usable, and aligned with how Boggs actually works.

Social that feeds the CRM. Their social media ties directly into the CRM. Strategic tagging and agent interactions turn social touchpoints into targeted engagement for the specific agents who refer them.

Email newsletters powered by the CRM. Email runs off the same CRM. It shares the blog content we produce through SEO, keeping Boggs top-of-mind between inspections.

Social is the other half of this story. See how we strengthened Boggs’s customer journey through social →

A Cleaner, More Usable CRM

The email campaign performance below reflects a recent 90-day window (May–August 2026). Boggs’s CRM also powers their social media. check out their social media wins →

After centralizing client and real estate agent communication in a dedicated CRM, the team gained a clear line of sight. Now they see their marketing and support in one place. We rebuilt their trust in the data and made it easy to act on. So we replaced scattered, manual outreach with one organized, automated system.

By the Numbers

Over a recent 90-day window (May–August 2026), the connected CRM turned steady activity into compounding results. Because deals, social, and email all live in one system, Boggs sees the full customer journey. And they can act on it.

Average Value of Deals Won

Total Value of Deals Won

“Boggs Inspection Services has been working with WolfPack Advising for 11 months and the website benchmarks produced by WolfPack Advising have definitely surpassed our expectations and given us a better understanding of the digital marketing of our business! This has introduced us to having different conservations and decisions in regards to marketing within the company. Thank you once again for your contribution to the success of our business!”

Ana Ramirez at Boggs Inspection Services

A Stronger Digital Foundation

The new WordPress site, SEO, and advertising gave Boggs a faster, more visible foundation that drives qualified traffic. Meanwhile, the CRM and advanced support keep every client and agent relationship organized and nurtured. The result is stronger messaging, better brand alignment, and more engaged collaboration between the Boggs team and WolfPack.